User guide
pobvol Service Solution
Version: 11'24
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User guide

The software solution -pobvol Service Solution-


The software solution helps your service team to plan and document all its service activities on a PC/Mac, tablet or smartphone. Service reports are created automatically. Reporting files support your team's monitoring.


Built with Microsoft 365 to keep your service team productive and connected, whether you're in the office, working from home, or on the go. Installed and operated in your Microsoft 365 Power Platform environment.


Microsoft Power Apps☯-applications are the main part of the solution.


Your data and documents are stored in SharePoint☯. SharePoint is used to keep your license costs as low as possible. The limitations of this technique may require a move to another data storage for higher data volumes. That's not part of the solution!


Microsoft services are used for automation: Microsoft Power Automate☯, Microsoft PowerShell☯, Microsoft Access☯ und Microsoft Excel☯.


A little configuration is all it takes to adapt the solution to your needs. Your team can do this themselves or purchase it from me as a consulting service. Please read the manual How to install and configure the Service solution.pdf.


Bug fixes and enhancements are provided by updates. Please read the manual How to install updates for the Service solution.pdf.


Content for technicians

Power App: pobvol Service Phone

The Power Apps
The user groups
Save your signature and sign service reports automatically
Service orders and reminders
Service activities
    Settings
    New activity - scan the customer device
    New activity - use service order or reminder
    Change activity
Checking service reports
Reporting


Content for App admins

Power App: pobvol Service Board

The Power Apps
The user groups
Service customers
Customer inventory/devices
Service orders
Create service orders & reminders
View and edit service orders/reminders
Service activities
     Check settings (one-time)
     New service activity from inventory
     New service activity from service order
     Maintain service activity
Checking service reports
Reporting