pobvol Software Services

Software solutions developed with Microsoft 365

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pobvol Service Solution | Plan and document service activities | Subscription with automatic renewal | PCs/Macs & mobile devices | Digital download

Manufacturer: pobvol Software Services
Platform: Microsoft 365, Windows, Mac OS X, Android, iOS

€2498 per user per month plus VAT, billed annually

• Your team manages service customers, customer devices and contract in an app with a PC or tablet.
• Service orders and reminders help your team plan service activities.
• Your technicians document service activities in an app using a smartphone, PC, Mac or tablet.
• If the device used supports scanning of QR codes or NFC tags and the customer devices are marked accordingly, customer devices can be scanned. Then all relevant data about the customer and device are known and only the status is recorded.
• For each service activity, a service report is generated as a PDF document. This is done by a Power Automate workflow and is usually done in a minute.
• Your technicians can check service reports in an app using their smartphone, PC, Mac or tablet.
• Your team uses Excel-based reporting and/or a Power BI report for monitoring.
• Support via Teams - Mon to Fri from 10 a.m. to 4 p.m.
• Creating the invoices for the service activities automatically is available as an add-on.

Sold and shipped by Inge Baumann-Pobloth (pobvol Software Services). I am happy to answer any questions or take orders. My general terms and conditions and my license agreements apply exclusively. You can cancel orders within 14 days.

Please note: This software solution is currently only available for companies based in Germany.

Please note: Cloud services from Germany! Your business data is stored in Germany in compliance with the GDPR - verifiably secure data storage in German data centers. Learn more☯ 

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Would you like to digitize your service process and be able to carry it out on various devices such as PCs, Macs, iPhones, iPads, Android smartphones and tablets? No problem with my software solution.

My solution pobvol Service Solution was developed with Microsoft 365. The solution is installed and operated in your Microsoft 365 business environment. Your team plans and documents all service activities on a PC, Mac, tablet or smartphone. Service reports are created automatically for each service activity. A reporting supports your team in its monitoring. This keeps your service team productive and connected - whether in the office, at home or on the go. High cybersecurity, low costs.

Two Microsoft Power Apps are the most important part of the solution. Your team uses them to plan and document all service activities.

Following Microsoft services and tools are used for automation: Power Automate, PowerShell, Access and Excel Service reports are created by Power Automate. Reports, created by Excel, support your team in its monitoring. Data from Excel files and databases are processed by Access and saved in the solution's SharePoint lists.

Data and documents are stored in your SharePoint environment. I chose SharePoint to keep your license costs as low as possible. The limitations of this technology may require a switch to another data storage if the data volume is higher. This is not part of the solution!

A little configuration is enough to adapt the solution to your requirements. Your team can do this themselves or purchase it from me as a consulting service.

I provide bug fixes, adjustments and extensions with updates.

Functions:


The following tools and services are used for development and operation:

pobvol Service Phone

Your technicians use this app to document service activities on iOS and Android smartphones. When the smartphone is online, they have access to the service data and service reports of the entire team. This helps with deputization. The app is optimized for use with Power Apps Mobile, but can also be used in Microsoft Teams or in the browser with minor restrictions☯.

pobvol Service Board

With this app, your team manages its service data and monitors service activities and reports. The app is optimized for use with Microsoft Teams on tablets and PCs, but can also be used without restrictions in Microsoft Power Apps Mobile or in the browser. It is important that there is a connection to Microsoft 365 services. Use only in online mode!

Here you will find the prerequisites and requirements for running the solution. If you do not meet these requirements, you will not be able to use the pobvol Service Solution.

• Your technicians will need a smartphone or tablet (iOS or Android). The devices must support NFC if NFC tags are to be processed.
  
  
• Your office staff can use a PC, Mac or tablet (iOS or Android)..
  
  
• You need a Microsoft 365 Business Basic License☯ or higher per user.
  
  
• If more than one team member shall manage your service orders with the solution, you need a shared mailbox and a Microsoft 365 Business Basic License☯ or higher.
  
  
• To use a Power BI report, you need at least a Power BI Pro license☯ or higher that allows you to create, customize, and publish Power BI reports.
  
  
• You need a Microsoft Windows PC on which the PC component of the solution is installed and running in the background.
  
  
• To customize and extend the PC component, you need a Microsoft Office license that includes the desktop versions of Excel and Access. This means at least a Microsoft 365 Apps for Business License☯ or a Microsoft Office Professional License.
  
  
• For information about Microsoft 365 and Office and system requirements, see the page Microsoft 365 und Office resources☯.
  
  
• Microsoft's minimum requirements for using Power Apps are provided on the website Power Apps system requirements and limits - Power Apps | Microsoft Docs☯.

Here you can find product-related services:

Service type	Price
Installation of solution according to guide for one checklist, effort without optional work steps usually 120 minutes, billed is the actual effort, price is per hour plus VAT Preparation Installing the PC Component Adjustments in the Working Folder Set up Microsoft 365 SharePoint Set up Microsoft OneDrive Start data processing Setup the solution in Teams Create a shared mailbox Optionally, connect customer database Optionally, configure service report Optionally, configure reporting Optionally: configure additional checklist	€6250
Periodic maintenance of solution according to guide, effort usually 60 minutes, billed is the actual effort, price is per hour plus VAT Update PC component Check PC component Update solution in Teams Check Environment Variables Check Power Automate flows Check Power Apps Check backups and procedure	€6250

Here you can find product-related operating instructions:

Customers can download the solution and updates. User credentials are required for the download. Please check the order confirmation for the same.