pobvol Software Services

Software solutions developed with Microsoft 365

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The software solution pobvol Service

Information and support system for service teams | Plan and document your service activities | Subscription with automatic renewal | PCs/Macs & mobile devices | Digital download

€2498 per user per month plus VAT, billed annually

My service solution pobvol Service Solution, developed with Microsoft 365, will be installed and operated in your Microsoft 365 business environment. Your service team can plan and document all service activities on PCs/Macs and mobile devices. A service report is automatically generated for each service activity. Reporting supports your team in its monitoring. Your team stays productive and connected, whether you're in the office, working from home, or on the go. High cybersecurity, low costs.

Two Microsoft Power Apps are the most important part of the solution. This allows your team to plan and document all service activities.

Microsoft tools and services are used for automation. Service reports are created using Power Automate. Pivot evaluations are created with Excel and support your team in their monitoring. Data for the solution is taken from Excel lists and databases via Access.

Data and documents are stored in your SharePoint environment. I chose SharePoint to keep your license costs as low as possible. The limitations of this technology can make it possible to switch to another data storage device (e.g. Microsoft SQL). This is not part of the solution, but can be realized by means of an implementation order!

A little configuration is all it takes to adapt the solution to your needs. Your team can do this themselves or purchase it from me as a consulting service. Bug fixes and enhancements are provided by updates.

Sold and shipped by Volker Pobloth, pobvol Software Services. I am happy to answer any questions or take orders. My general terms and conditions and my license agreements apply exclusively. You can cancel orders within 14 days.

Contact provider

Functions

Platform

• Microsoft 365 Business☯
  
  
• To install the solution, you need a Windows PC.
  
  
• Your users use PCs/Macs or mobile devices (Apple iPads / iPhones, Android tablets / smartphones).
  

Prerequisites

• Microsoft 365 Business must be set up for your company to install and operate the software solution.
  
  
• To install and operate the solution, you need a Windows PC on which the PC component of the solution is installed and runs in the background.
  
  
• Your technicians will need a smartphone or tablet (iOS or Android). The devices must support NFC if NFC tags are to be processed.
  
  
• Your office staff can use a PC, Mac or tablet (iOS or Android).
  
  
• You need a Microsoft 365 Business Basic License☯ or higher per user. This is not free and must be purchased by you from Microsoft.
  
  
• If more than one team member shall manage your service orders with the solution, you need a shared mailbox and a Microsoft 365 Business Basic License☯ or higher.
  
  
• To use a Power BI report, you need at least a Power BI Pro license☯ or higher that allows you to create, customize, and publish Power BI reports.
  
  
• To customize and extend the PC component, you need a Microsoft Office license that includes the desktop versions of Excel and Access. This means at least a Microsoft 365 Apps for Business License☯ or a Microsoft Office Professional License.
  
  

System requirements

• For information about Microsoft 365 and Office and system requirements, see the page Microsoft 365 und Office resources☯.
  
  
• Microsoft's minimum requirements for using Power Apps are provided on the website Power Apps system requirements and limits - Power Apps | Microsoft Docs☯.

Products and services used for operation

Services & Prices

Here you can find product-related services:

Service type	Price
Installation of solution according to guide for one checklist, effort without optional work steps usually 120 minutes, billed is the actual effort, price is per hour plus VAT Preparation Installing the PC Component Adjustments in the Working Folder Set up Microsoft 365 SharePoint Set up Microsoft OneDrive Start data processing Setup the solution in Teams Create a shared mailbox Optionally, connect customer database Optionally, configure service report Optionally, configure reporting Optionally: configure additional checklist	€6250
Periodic maintenance of solution according to guide, effort usually 60 minutes, billed is the actual effort, price is per hour plus VAT Update PC component Check PC component Update solution in Teams Check Environment Variables Check Power Automate flows Check Power Apps Check backups and procedure	€6250

Manuals

Here you can find product-related operating instructions:

Downloads

Customers can download the solution and updates. User credentials are required for the download. Please check the order confirmation for the same.